6th October 2022

The Managing Director of Electricity Company, Samuel Dubik Masubir Mahama says the company has improved its network following the technical challenges with its prepaid meter system which made it impossible for customers to purchase credit onto their meters.

According to him, all the meters on their network and the Power App are currently working, which means, customers can now purchase credit on their meters.

He added that all third-party vendors have also come online and urged customers who may have challenges at their regular third-party vendor to go to a different one to purchase their credit.

Addressing a press conference in Accra, Thursday, Mr. Samuel Mahama said except for a few areas in Kumasi which are still improving gradually, all other operational areas are working well.

He said his outfit received help from the cyber security office, national security, and external consultants in resolving the anomaly with the company’s prepayment system.

Mr. Samuel Mahama apologized to Ghanaians for their poor service delivery in the last few days.

He said his outfit has put in place measures in place to serve customers better.

“We have put things in place to make us big and better,” he said.

Source: www.energynewsafrica.com